Team Leader
TP · Jaipur · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and supervise a team of customer service representatives to achieve high levels of customer satisfaction.
- Develop and implement effective training programs to enhance team performance and productivity.
- Monitor and analyze customer feedback to identify areas for improvement and implement changes.
- Collaborate with other departments to ensure seamless operations and resolve issues promptly.
- Coach and mentor team members to improve their skills and career growth.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience as a Team Leader in a BPO/Call Centre environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience with team management tools and software.
Sourced from naukri
Skills
Screeningjoining formalitieshrsdInterviewingIT Recruitmentteam coachingStaffingHiringSourcingTLTalent AcquisitionHR Generalist ActivitiesTechnical RecruitmentTeam LeadingRecruitmentHuman Resource Management