Team Leader
TP · Jaipur · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and lead a team of professionals to achieve business objectives and targets.
- Develop and implement strategies to improve team performance and productivity.
- Foster a positive and productive work environment, promoting employee engagement and retention.
- Analyze and resolve complex issues, providing guidance and support to the team.
- Collaborate with cross-functional teams to drive business expansion and improvement.
- Monitor and control expenses, ensuring cost-effectiveness and budget adherence.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre setting.
- Strong knowledge of BPO/Call Centre operations, including process management and quality control.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams.
- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Ability to work under pressure, meeting deadlines and achieving targets.
- Strong understanding of customer service principles and practices, focusing on delivering exceptional customer experiences.
Sourced from naukri
Skills
Screeningjoining formalitieshrsdInterviewingIT Recruitmentteam coachingStaffingHiringSourcingTLTalent AcquisitionHR Generalist ActivitiesTechnical RecruitmentTeam LeadingRecruitmentHuman Resource Management