Team Leader

Job Summary

Fusion CX is hiring a Team Leader for Back Office Collections operations in Gurugram. This role is ideal for candidates with hands-on collection experience, strong communication, and proven team-handling skills.

Responsibilities

• Lead and guide a team of back-office and collection executives.
• Ensure timely follow-ups on overdue accounts and maintain process accuracy.
• Coordinate hybrid operational activities (office and field tasks, depending on allocation).
• Review daily performance, provide coaching, and ensure targets are met.
• Maintain reports, trackers, and documentation with utmost accuracy.
• Support escalations, approvals, and team queries as needed.
• Uphold professionalism, compliance, and operational efficiency across all tasks.

Requirements

• A minimum of 1 year of experience in collections is mandatory.
• Strong verbal and written communication skills.
• Proven team handling skills.
• Ability to work in a hybrid model (office + field activities as allocated).
• Good working knowledge of MS Excel and PowerPoint.
• Graduation required.

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