Team Leader
Fusion · Mumbai · onsite · Posted 72d ago
Undisclosed2–7 yrsfulltimeSourced from
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About this role
BPO Team Leader (TL) Jobs in Navi Mumbai I Healthcare Support Team Leader - Operations (Healthcare Support - Outbound) - Mumbai, India
Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai, Maharashtra Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai, Maharashtra. This customer service role is for a hands-on leader who can coach teams, maintain quality and compliance, and ensure excellent patient experience across outbound operations.
About the Role
As a Team Leader - Operations, you will guide and motivate your team, communicate goals and expectations, conduct skill checks and meetings, and ensure team adherence to quality and process guidelines. You will also handle escalations, support performance improvement, and maintain high standards for patient interactions.
Key Responsibilities
- Provide coaching, encouragement, and performance guidance to team members.
- Communicate team goals and identify areas for training or skill checks.
- Answer team member questions, help resolve problems, and support guideline compliance.
- Oversee team output to ensure quality, accuracy, and adherence to processes.
- Conduct regular team meetings to share best practices and update expectations.
- Ensure high patient satisfaction by effectively handling enquiries and complaints.
Note: Responsibilities may evolve based on business needs.
- Education: Graduate (Science background preferred).
- Experience: Minimum 2 years of documented experience as a Team Leader.
- Strong verbal and written communication skills.
- Proficiency in MS Office applications such as Word and Excel.
- Ability to coach teams, manage performance, and handle escalations professionally.
- Organized, disciplined, and capable of managing operations in a WFO environment.
Lead with impact in a patient-focused operations team.
- Lead a dynamic team in a structured operations environment with clear performance outcomes.
- Develop leadership, coaching, and quality management expertise.
- Collaborate closely with operations and quality teams to enhance service delivery.
- Grow your career within a people-focused, performance-driven organization.
If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai, Maharashtra, apply now and shape your career with Fusion CX.
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Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Sourced from naukri
Skills
Customer Serviceservice deliveryperformance improvementOutboundTeam Leader OperationsHealthcarebpoquality managementMS OfficeRecruitment
About Fusion
Fusion
IT Services & Consulting
25
employees
2001
25 years old
Gangnam,Seoul
South Korea
₹1.9L PA avg
Avg at Fusion
About
This BPO firm excels in customer engagement and data management, transforming traditional outsourcing into a strategic growth process in the service industry.
Industries
IT Services & ConsultingInternetHardware & NetworkingSoftware Product
Employee ratings
10 reviews
3.1/ 5
Culture
3.0
Career growth
2.2
Work-life
2.7
Employees rate it well for
Company Culture31Work-Life Balance31
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