Team Leader - VAS

We are looking for a Team Leader to manage and drive VAS sales (Retail Finance, RC Transfer, and other services) by leading a team of telecalling executives and maximizing revenue.

Responsibilities:

• Manage and drive performance of the VAS telecalling team.
• Ensure daily and monthly achievement of VAS revenue targets (Finance, RC Transfer, other services).
• Drive higher attachment rate of VAS on Retail closures.
• Coach team on VAS pitching, objection handling, and conversion techniques.
• Monitor daily performance and improve conversion from Retail to VAS.
• Collaborate with Retail team to ensure seamless handover for VAS pitching.
• Track and improve team productivity (calls, talk time, conversions).
• Maintain discipline on CRM updates and process adherence.
• Handle escalations and support team in closing high-value opportunities.
• Work on document collection to ensure a smooth end-to-end process for VAS.

Requirements:

• Strong sales and upselling skills.
• Experience in team handling and coaching.
• Good understanding of finance / RC transfer products.
• Strong objection-handling and negotiation ability.
• Target-driven mindset with focus on revenue.
• Graduate with 3-7 years of experience.
• Experience in telecalling / inside sales / VAS / financial products preferred.
• Prior team handling experience is a plus.
• Fluent in English, Hindi and Kannada or Tamil. Need at least one between Tamil or Kannada language.