Team leader (TeleSales & Service)

Role & responsibilities

1. Leading a team of 8-10 Relationship Managers
2. Handling the escalations of the team
3. Training the new joiners
4. Maintaining the tracker
5. Coordinating with State Head for client servicing standards
6. Work closely with RMs and maintain good rapport and help them with suitable profiles.
7. Monitor and regularize the performance of Relationship Managers
8. Help the Relationship Managers build a strong rapport with the clients.
9. Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing mindset of the clients

10. Deliver quality service to paid members counted amongst the cream

of the society, help Relationship Managers to make Success Stories

Preferred candidate profile

1. Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity.
2. Excellent Supervisory Skills
3. Should be ready to take the Initiative.
4. Drive for results.
5. Persuasion Skills
6. Excellent Interpersonal Skills
7. Strong Business Acumen
8. Relationship building and management.
9. Being a good listener