Team Leader (Technical Sales)

Role & responsibilities

Associate Managers in this role get to:

Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.

Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations.

Improve the company: Make recommendations to enhance processes and boost ease and efficiency.

Define Sutherlands reputation: Oversee and manage performance and service quality to guarantee customer satisfaction.

Empower the workforce: Determine training needs to equip staff with fundamental skills and knowledge.

Qualifications

Our most successful candidates will have:

• A Bachelor’s Degree
• Sales and Tech experience required 
• Technical Customer Service with Sales
• Three years of operations and management experience; Process transformation experience required.
• Strong analytical skills: be able to interpret data, identify trends, and make suggestions for improvements.
• Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.
• Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives.
• Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.
• Excellent working knowledge of MS Office applications.

Additional information

Requirements and Expectations from the role:

• Must have hands-on experience in managing sales and tech operations.
• Ability to do a root-cause analysis to improve key performance.
• Effective Coaching and Mentoring Skills.
• Must be able to work independently with minimal supervision within 90 days.
• Must be able to manage client communications and reviews.
• Champion of employee experience
• drive morale in collaboration with HR and Dr. Fun/Engagement Manager
• Must be proactive in identifying people and process issues.
• Focus on all aspects of operations
• productivity, quality, people, and profitability
• High energy, results-driven, and uphold Sutherland values.
• Strong written and verbal communication.

Details:-

• Process Type (Voice / Non-Voice / Hybrid) – Chat/Messaging
• Shift Details (Timings & Rotational / Fixed) – 24x7 Rotational
• Work Schedule (Working Days & Weekly Offs – Rotational / Fixed) - Rotational
• Work Model (Work From Home / Work From Office / Hybrid) -  Work from Office
• Mandatory Requirements for Internal Applicants - Minimum 2 years of experience in sales (preferably in a BPO or tech/e-commerce environment). At least 1 year of experience as a Sales Coach, Team Lead, or Trainer in a sales-driven campaign