Team Leader - SME BIL

Key Responsibilities:

• Drive the right sales culture and attitude
• Operational quality - manage sales controllable error, rejection, approval rate, TAT, etc.
• Continuous sales improvement effort, through active engagement with Product, Credit & Operations
• Manage customer experience & NIL customer complaints

Business:

• Deliver budgeted sales target and increase sales productivity
• Segment focus, customer focus needs-based selling
• Deepen customer relationship penetration through multi-product selling or bundles around anchor product
• Drive and monitor area sales strategy, create sales opportunities, evaluate effectiveness
• Build and manage relationship with business partners / intermediaries / channels
• Sells anchored product with bundling, mainly focuses outbound activities

Processes:

• Ensure CDD, MLP & TCF diligence and adherence to operational risk controls and procedures in day-to-day sales team's management
• Being measured against Governance and Operational Risk review result of responsible sales units
• Ensure no adverse findings in internal / external audit, governance and compliance review
• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

People & Talent:

• Lead and manage a team of 2 to 4 Managers
• The Right Coach
• Engage every team member and build strong teamwork
• Effective performance / scorecard / vintage mix management within budget, discipline in performance management
• Identify and groom potential sales leaders
• Upgrade people management skill constantly
• Manage attrition of sales force

Risk Management:

• Discipline in HR and training related matters, Operational Risk Standards
• Zero tolerance of risk and compliance breaches
• Adhere to all policies, guidelines and procedures, comply with local regulatory requirements, reflect best practices
• Being measured against Governance and Operational Risk review result of responsible sales units

Governance:

• To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager

Regulatory & Business Conduct:

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across the bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders:

• Customers: New-to-Bank Affluent and Emerging Affluent clientele along with inactive portfolio activation if mandated by the bank

Qualifications:

• Must be a graduate. MBAs will be preferred.
• Sales experience of at least 2-3 years, of which 1 year in managing a direct sales team will be preferred
• Should possess strong people management and leadership skills to manage approx 15-50 sales people
• Experience in handling deposit products of a bank would be an advantage but not a pre-requisite.
• Good knowledge of the selected market and customer segments would be an advantage.
• Strong communication and negotiation skills with the ability to influence outcomes.
• Strong interpersonal skills, which encourage and promote enthusiasm and team spirit.