Team Leader - Sales

Role Responsibilities

• The role usually involves ownership of the Revenue plan of a specific group of programs that are aligned to the Team Leader.
• The frontline Program Advisory team reports into Team Leaders. The Program Advisors engage with various prospects through Email, Phone, Chat, video conference other channels and help them enrol in one of the upskilling programs of Emeritus.
• The role responsibilities include driving daily Operations of the team by ensuring KRA's and KPIs are met thereby enhancing the Inside sales team's efficiency
• Own the Programs revenue and enrolment goals along with the Revenue and marketing leaders
• Work towards meeting tactical goals around nonperforming programs and ensure a quick turnaround on dynamically changing business-critical goals
• Ensure the floor coverage and help improve and focus on critical deliverables such as hourly dials and talktime, meeting other input metric targets such as First-time-to attempt, average handling time etc.
• Take help from the Training and Quality org to set up ongoing training and coaching activities for the PAs and ensuring that these programs are delivering measurable outcomes
• Proactively plan and mobilize sufficient staffing as per the requirement of the shifts, regions, and the programs
• Responsible for ensuring adherence to quality parameters for the team
• Attend Daily stand-ups with various stakeholders and take ownership of Inside Sales metrics including tracking media plan adherence.
• Coach and mentor the PAs and conduct regular reviews.
  • Represent the outreach team in the weekly cross functional business reviews.
  • ?Manage escalations with respect to leads.
  • Manage any other task or responsibility as per the changing business requirements from time to time.
  • Set up and drive enrolments via bulk/Referrals to generate additional revenue
  • Achieve targets with respect to production, compliance, quality score as defined

Key skills qualifications

• Excellent Communications skills
• Good interpersonal skills.
• Strong experience in setting up and leading motivated, ethically sound, high performance sales teams
• Good knowledge of Excel and analytical skills
• Self-motivated adaptable to changing business needs
• Ambition to overcome roadblocks and consistently achieve plan.
• 5+ years of overall sales experience and 3+ years of inside sales/field sales team handling experience of team sizes of 10+ headcount along with revenue responsibility.