Team Leader - R&I/ MIS - Pune

• DistributorOnboarding: Drive end-to-end onboarding, from requirementgathering and UAT to go-live and post-implementation support.
• Customer SupportSLA Management: Ensure timely resolution of incidents and servicerequests while meeting agreed SLAs.
• Business DataAnalysis: Translate sales/retail business requirements anddata insights into effective process and technology solutions.
• Process Excellence: Identifygaps and drive process improvements, tools, and solutions to enhanceoperational efficiency.
• Team Operational Management: Lead resource planning,performance management, training, and development to ensure seamless delivery.
• Stakeholder Dealer Management: Collaborate with business and technical teams whileensuring effective dealer master data, access, documentation, andcommunication.

• Bachelors degree with 68 years of L1 customer support experience acrossvoice and email channels.
• Strong team-handling experience with good understanding of Retail andSupply Chain fundamentals.
• Excellent English Hindi communication, customer interaction, andissue-resolution skills.
• Proficient in Microsoft Excel, reporting tools, and documentation, withthe ability to understand technical/software concepts.
• Strong multitasking, interpersonal, and customer-centric skills to thrivein a fast-paced environment.

• Technical / HR Interviews
• Assessment

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