Team Leader - R&I/ MIS - Pune
Nexdigm · Pune · onsite · Posted 29d ago
About a minute. You'll make an account on the way through.
About this role
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Job Title: Team leader – Retailing & Incentives
Location: Pune
Experience: 6 - 8 yrs
Educational Qualification: Any commerce graduate/ Post Graduate
About The Department
The Finance & Accounts (F&A) department under the BPM practice at Nexdigm Pvt Ltd in Pune focuses on delivering end-to-end accounting and financial process solutions to global clients. Their services include transaction processing, financial reporting, compliance, and statutory filings. The team leverages technology and domain expertise to drive efficiency, accuracy, and process improvements across areas like P2P, O2C, R2R and MIS support.
What's in it for you
Strategic Impact with Operational Excellence, enabling leadership growth for future-ready professionals.
Role Description
Drive efficient MIS processes, ensure compliance, contributing to continuous improvement initiatives and lead a high-performing team to deliver quality financial outputs.
Key Result Areas
- Distributor Onboarding: Drive end-to-end onboarding, from requirement gathering and UAT to go-live and post-implementation support.
- Customer Support & SLA Management: Ensure timely resolution of incidents and service requests while meeting agreed SLAs.
- Business & Data Analysis: Translate sales/retail business requirements and data insights into effective process and technology solutions.
- Process Excellence: Identify gaps and drive process improvements, tools, and solutions to enhance operational efficiency.
- Team & Operational Management: Lead resource planning, performance management, training, and development to ensure seamless delivery.
- Stakeholder & Dealer Management: Collaborate with business and technical teams while ensuring effective dealer master data, access, documentation, and communication.
- Bachelor's degree with 6–8 years of L1 customer support experience across voice and email channels.
- Strong team-handling experience with good understanding of Retail and Supply Chain fundamentals.
- Excellent English & Hindi communication, customer interaction, and issue-resolution skills.
- Proficient in Microsoft Excel, reporting tools, and documentation, with the ability to understand technical/software concepts.
- Strong multitasking, interpersonal, and customer-centric skills to thrive in a fast-paced environment.
Your interaction with us will include, but not be limited to,
- Technical / HR Interviews
- Assessment
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About Nexdigm
Nexdigm
Management Consulting
1.5k+
employees
Pune, Maharashtra
India
About
Nexdigm is a privately held, independent global organization that helps companies across geographies meet the needs of a dynamic business environment. Our focus on problem-solving, supported by our multifunctional expertise, enables us to deliver customized solutions tailored for our clients.
We provide integrated, digitally-driven solutions encompassing Business and Professional Services across industries, helping companies address challenges at all stages of their business lifecycle. Through our direct operations in the USA, Poland, the UAE, and India, we serve a diverse range of client base, spanning multinationals, listed companies, privately-owned companies, and family-owned businesses from over 50 countries. By combining strategic insight with hands-on execution, we help businesses not only develop and optimize strategies but also implement them effectively. Our collaborative approach ensures that we work alongside our clients as partners, translating plans into tangible outcomes that drive growth and efficiency.
At Nexdigm, quality, data privacy, and confidentiality are fundamental to everything we do. We are ISO/IEC 27001 certified for information security and ISO 9001 certified for quality management. Additionally, we comply with GDPR and uphold stringent data protection standards through our Personal Information Management System, implemented under the BS 10012:2017 Standard.
We have been recognized over the years by global organizations, including the Everest Group Peak Matrix® Assessment, International Tax Review, World Commerce and Contracting, ISG Provider Lens™ Quadrant Report, International Accounting Bulletin, Avasant RadarView™ Market Assessment, and Global Sourcing Association (GSA) UK.
Nexdigm resonates with our plunge into a new paradigm of business; it is our commitment to Think Next.
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