Team Leader (Outbound-Telesales)

Role & responsibilities

# Monitoring and managing a team of Telesales executives and driving

productivity

# Controlling attrition

# Segregating and assigning leads across the executives

#Ensuring that the executives meet the hourly/daily/monthly targets

and sending reports to the manager on the targets achieved

# Periodically reviewing the performance of the team, constantly

motivating executives driving them towards incentives

Preferred candidate profile

# Excellent verbal communication, telephone etiquette, fluency in

English and the regional language, selling and telemarketing skills,

persuasive skills, listening skills.

# Good Leadership / Supervisory Skills.

# Service orientation.

# Good Computer & Internet knowledge.

# Must have experience in Dialer

# Must have experience in outbound sales.