Team Leader - Outbound Sales

Roles & Responsibilities:

- Supervise and manage the outbound calling team handling customer outreach for short-term personal loan products.

- Lead a team of minimum 10 executives and ensure smooth day-to-day outbound operations.

- Drive the team to achieve daily, weekly, and monthly business targets.

- Monitor calling productivity, connect rates, conversion rates, login/disbursement performance, and other key process metrics.

- Ensure effective follow-up with customers and maximize opportunities through outbound calling.

- Provide regular coaching, guidance, and feedback to team members to improve productivity and conversion.

- Conduct regular call quality assessments and ensure adherence to defined calling processes and customer communication standards.

- Handle escalations and support executives in resolving complex customer queries and objections.

- Identify performance gaps at individual and team levels and implement corrective action plans.

- Prepare and maintain daily/weekly performance reports and share key insights with management.

- Coordinate with Underwriting, Customer Support, Collections, and other teams to ensure smooth customer journey and process efficiency.

- Motivate the team to consistently achieve and exceed assigned targets.

- Maintain a disciplined, collaborative, and positive team environment while ensuring high accountability and performance standards.