Team Leader- Outbound Sales

Position Overview

Handling Outbound sales team of 15 to 18 callers, to drive and achieve General Insurance renewal and rollover business targets.

• Monitor and evaluate the daily performance of CCEs through call audits, dashboards, and productivity reports.
• Identify improvement areas for each CCE and create personalized development plans.
• Provide constructive feedback regularly to enhance call quality and achieve performance targets.

Role and Responsibilities

• Performance Monitoring & Coaching
• Calibration & Stakeholder Collaboration
• KPI Management
• Briefings & Communication
• Target Achievement
• Customer Satisfaction (Internal and External)
• Workforce Management

education & experience requirements

• Graduate
• 2 to 3 yrs of Outbound sales team handling experience
• General Insurance sales and call center experience preferred
• Basic EXCEL knowledge
• Should be able to read and analysis report

Preferred Skills

• Strong leadership and team management skills
• Excellent communication and coaching abilities
• Understanding of outbound sales/service operations
• Analytical skills to interpret performance data
• Problemsolving and conflictresolution skills
• Processoriented with high attention to detail