Team Leader Outbound Sales (Fintech / Lending)

Hiring for a client - Creditt+

Roles & Responsibilities

• Supervise and manage the outbound calling team handling customer outreach for short-term personal loan products
• Lead a team of minimum 10 executives and ensure smooth day-to-day outbound operations
• Drive the team to achieve daily, weekly, and monthly business targets
• Monitor calling productivity, connect rates, conversion rates, login/disbursement performance, and other key process metrics
• Ensure effective follow-up with customers and maximize opportunities through outbound calling
• Provide regular coaching, guidance, and feedback to team members to improve productivity and conversion
• Conduct regular call quality assessments and ensure adherence to defined calling processes and customer communication standards
• Handle escalations and support executives in resolving complex customer queries and objections
• Identify performance gaps at individual and team levels and implement corrective action plans
• Prepare and maintain daily/weekly performance reports and share key insights with management
• Coordinate with Underwriting, Customer Support, Collections, and other teams to ensure smooth customer journey and process efficiency
• Motivate the team to consistently achieve and exceed assigned targets
• Maintain a disciplined, collaborative, and positive team environment while ensuring high accountability and performance standards

Location: Pyramid Axis, Behind Croma Showroom, Veerbhadra Nagar, Baner, Pune, Maharashtra 411045

Willing to work on Sundays/holidays as required by the company

Willing to work extended hours as per business requirements

Ideal Candidate

• Strong Outbound Calling Team Leader Profile with fintech / digital-lending background and team-handling experience
• Mandatory (Experience 1): Must have a minimum of 2+ years of relevant experience in outbound calling / team handling
• Mandatory (Experience 2): Must have experience leading and managing an outbound calling team, driving daily, weekly, and monthly business targets.
• Mandatory (Experience 3): Must have a strong understanding of outbound calling processes, customer handling, and performance management (monitoring productivity, connect rates, conversion rates, login/disbursement metrics).
• Mandatory (Skill 1): Must have a strong target-oriented approach with the ability to drive team performance, coach team members, and implement corrective action plans for performance gaps
• Mandatory (Skill 2): Must be able to conduct call quality assessments, handle escalations, and support executives in resolving complex customer queries and objections.
• Mandatory (Communication): Must be proficient in Hindi and English (written and verbal)
• Mandatory (Domain): Must have experience in Fintech, Digital Lending, Personal Loans, or related financial services.
• Mandatory (Note 1): Must be willing to work on Sundays / holidays and extended hours as per business requirements.

Experience: 2–5 years · Work from office · 6 days a week · Notice period up to 30 days