Team Leader - Operations
TP · Gurugram · onsite · Posted 9d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a skilled Team Leader to join our Operations team at TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED. The ideal candidate will have a strong background in CRM/IT Enabled Services/BPO and excellent leadership skills.
Roles and Responsibility
- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze operational data to identify trends and areas for improvement.
- Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
- Train and mentor team members to enhance their skills and knowledge.
- Monitor and control expenses to ensure cost-effectiveness.
Job Requirements
- Proven experience as a Team Leader in Operations or a related field.
- Strong understanding of CRM/IT Enabled Services/BPO operations.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with process improvement initiatives and team management tools.
Sourced from naukri
Skills
customer satisfactioncrmProcess Improvementteam managementleadershipLeadership Skillsoperationsbpo