MUMBAI · FULLTIME
Team Leader- Operations
TP
Mumbai · onsite · Posted 11d ago
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Undisclosed2–7 yrsfulltimeMumbai
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Section · 01
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-7 years of experience in a similar role, with a strong background in customer service and operations management.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to ensure excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to improve customer satisfaction.
- Collaborate with other teams to resolve complex customer issues.
- Train and coach team members to enhance their skills and performance.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Experience with CRM software and technology is an asset.
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Section · 02
Skills
Customer Servicecustomer satisfactionCustomer Supportcrmanalytical thinkingcustomer feedbackoperationsOperations ManagementCommunication And Interpersonal Skills