Team Leader- Operations
TP · Not specified · onsite · Posted 50d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results.
Roles and Responsibility
- Manage and oversee the implementation of short-term activities within the team.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Analyze and resolve customer issues in a call center-based environment.
- Supervise less experienced professionals and provide professional expertise.
- Ensure compliance with company policies and procedures.
Job Requirements
- Comprehensive knowledge of CRM/IT Enabled Services/BPO industry.
- Strong leadership and management skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience in managing a team of Individual Contributor co-workers.
- Strong analytical and decision-making skills.
Sourced from naukri
Skills
Customer ServiceCustomer SupportcrmCall Centeroperationscompliance