Team Leader- Operations
TP · Kolkata · onsite · Posted 50d ago
Undisclosed5–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 5-10 years of experience in customer service, with a strong background in managing teams and delivering exceptional results.
Roles and Responsibility
- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and support.
- Act as a liaison between customers, production, and distribution departments.
- Provide technical and non-technical customer support via phone, online chat, or text.
- Analyze and resolve complex customer issues promptly and professionally.
Job Requirements
- Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.
- Proven track record of achieving sales targets and leading high-performing teams.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience in managing and motivating a team of customer service representatives.
Sourced from naukri
Skills
Customer ServiceCustomer Supportcrmsales targetsoperationsSalesCommunication And Interpersonal Skills