Team Leader - Operations
TP · Mohali · onsite · Posted 50d ago
Undisclosed6–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and oversee the implementation of short-term activities within the team.
- Provide customer service and support via phone, online chat, or text.
- Analyze and resolve customer issues.
- Act as a liaison between customers, production, and distribution departments related to specific customer orders.
- Supervise less experienced professionals and ensure high-quality output.
- Deliver operational excellence and manage a team of Individual Contributor co-workers.
Job Requirements
- Comprehensive knowledge of CRM/IT Enabled Services/BPO operations.
- Experience in remote customer service, customer issue analysis, and resolution.
- Ability to work in a fast-paced environment with strong communication skills.
- Strong leadership and team management skills.
- Experience in providing technical and non-technical customer support.
- Ability to generate and initiate own workload with minimal supervision.
- Positions on this level deliver professional responsibilities focusing on excellence.
- Typically manages a team of Individual Contributor co-workers.
About Company
TELEPERFORMANCE GLOBAL BUSINESS PRIVATE LIMITED is a leading company in the CRM/IT Enabled Services/BPO industry.
Sourced from naukri
Skills
Customer ServiceCustomer Supportcrmteam managementleadershipCommunication Skillsoperationsbpo