Team Leader - Operations

We are looking for a skilled Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in IT Enabled Services/BPO and CRM, with excellent leadership skills.

• Lead and manage a team of operations professionals to achieve business objectives.
• Develop and implement process improvements to increase efficiency and productivity.
• Collaborate with cross-functional teams to resolve issues and enhance customer satisfaction.
• Analyze performance metrics and provide feedback to team members.
• Ensure compliance with company policies and procedures.
• Identify and mitigate risks to ensure smooth operations.

• Minimum 2 years of experience in a similar role, preferably in IT Enabled Services/BPO or CRM.
• Strong knowledge of CRM systems and processes.
• Excellent communication, leadership, and problem-solving skills.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Strong analytical and decision-making skills.
• Experience in managing and motivating a team to achieve business goals.