Team Leader- Operations
TP · Mohali · onsite · Posted 50d ago
Undisclosed7–10 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Responsibilities:
- Lead, manage, and motivate a team of associates to achieve daily, weekly, and monthly operational targets.
- Monitor team performance and ensure adherence to KPIs, SLAs, quality standards, and productivity benchmarks.
- Conduct regular huddles, performance reviews, and coaching sessions to improve individual and team performance.
- Handle escalations efficiently and ensure timely resolution of customer issues or process-related queries.
- Analyze performance data and prepare reports for management review.
- Ensure process compliance, accuracy, and adherence to organizational policies.
- Collaborate with Quality, Training, Workforce Management, and Client teams for smooth operations.
- Drive continuous improvement initiatives to enhance customer experience, efficiency, and accuracy.
- Manage attendance, roster planning, shrinkage control, and team discipline.
- Support the onboarding and nesting of new hires.
- Maintain high team morale and promote a positive and productive work environment.
Sourced from naukri
Skills
Workforce Managementteam managementTrainingRoster Planningperformance management