Team Leader- Operations
TP · Mumbai · onsite · Posted 50d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 2-5 years of experience in a similar role, with a strong background in customer service and operations management.
Roles and Responsibility
- Manage and lead a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
- Analyze customer feedback and provide insights to enhance the customer support process.
- Coach and train team members to improve their skills and performance.
- Monitor and report on key performance indicators to ensure continuous improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer support tools.
Sourced from naukri
Skills
Customer ServiceCustomer Experiencecustomer satisfactionCustomer Supportcrmcustomer support toolscustomer feedbackoperationsOperations Management