Team Leader Operations
TP · Kolkata · onsite · Posted 50d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and oversee the implementation of short-term activities within the team.
- Deliver professional responsibilities focusing on excellence and operational efficiency.
- Supervise less experienced professionals, providing guidance and support.
- Analyze and resolve complex customer issues via phone, online chat, or text.
- Collaborate with production and distribution departments to ensure seamless customer service.
- Develop and implement process improvements to enhance day-to-day activities.
Job Requirements
- Comprehensive knowledge of CRM/IT enabled services/BPO industry practices and principles.
- Proven track record of delivering exceptional customer service and support.
- Strong leadership and management skills, with the ability to motivate and guide teams.
- Excellent communication and problem-solving skills, with the ability to work under pressure.
- Ability to analyze data and make informed decisions to drive business growth.
- Experience with customer relationship management software and tools.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer ExperiencecrmleadershipoperationsbpoBusiness GrowthRelationship Management