Team Leader - Operations
TP · Not specified · onsite · Posted 50d ago
Undisclosed1–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 1-6 years of experience in a similar role, with a strong background in customer service and leadership.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to ensure excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to improve customer satisfaction.
- Collaborate with other teams to resolve complex customer issues.
- Train and coach new hires to ensure they meet performance standards.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong problem-solving and analytical skills.
- Experience with CRM software and call center systems.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecustomer satisfactionCustomer Supportcrmanalytical thinkingcustomer feedbackCall CenterleadershipoperationsCommunication And Interpersonal Skills