Team Leader - Operations
TP · Not specified · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills, with 2-7 years of experience.
Roles and Responsibility - Manage and oversee the daily operations of the team to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve exceptional results.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze performance metrics and provide feedback to improve team performance.
- Ensure compliance with company policies and procedures.
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and critical thinking skills.
- Experience with process improvement initiatives.
- Strong attention to detail and ability to prioritize tasks effectively.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you are a motivated and experienced professional looking to join a dynamic team, please apply for this exciting opportunity.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionOmni ChannelProcess ImprovementProcess Improvement InitiativesCommunication SkillsoperationsOperations Managementcompliance