Team Leader - Operations
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills, with 2-7 years of experience.
Roles and Responsibility - Manage and oversee the daily operations of the team to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve exceptional results.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze performance metrics and provide feedback to improve team performance.
- Ensure compliance with company policies and procedures.
- Proven experience in operations management or a related field.
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills to resolve complex issues.
- Experience with process improvement initiatives to drive business growth.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionOmni ChannelProcess ImprovementProcess Improvement InitiativesoperationsOperations ManagementcomplianceCommunication And Interpersonal Skills