Team Leader - Operations
TP · Mumbai · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills, with 2-5 years of experience.
Roles and Responsibility - Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze data and metrics to identify trends and areas for improvement.
- Implement and maintain quality control measures to ensure high standards.
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and critical thinking skills.
- Experience with process improvement initiatives.
- Strong attention to detail and ability to multitask.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionOmni ChannelProcess ImprovementProcess Improvement InitiativesQuality ControlCommunication SkillsoperationsOperations Management