Team Leader - Operations
TP · Mumbai · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in an international setting. The ideal candidate will have a strong background in operations management and excellent leadership skills, with 5-10 years of experience.
Roles and Responsibility - Manage and oversee the daily operations of the team to ensure efficiency and productivity.
- Develop and implement strategies to improve operational performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve their goals and objectives.
- Collaborate with cross-functional teams to resolve issues and improve processes.
- Analyze data and metrics to identify areas for improvement and optimize operations.
- Ensure compliance with company policies and procedures.
- Proven experience in operations management or a related field.
- Strong leadership and management skills, with the ability to motivate and inspire a team.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
- Ability to analyze data and metrics to inform decision-making.
- Strong problem-solving and critical thinking skills, with the ability to adapt to changing circumstances.
- Experience working in a fast-paced environment with multiple priorities and deadlines.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
Additional Info If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencecustomer satisfactiondaily operationsemployee satisfactionOmni ChanneloperationsOperations ManagementcomplianceCommunication And Interpersonal Skills