Team Leader - Operations
TP · Kolkata · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader Operations to join our team in Mumbai. The ideal candidate will have 2-5 years of experience in operations management, preferably in a customer-facing environment.
Roles and Responsibility - Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost quality and cut costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze performance metrics to identify areas for improvement and implement corrective actions.
- Ensure compliance with company policies and procedures.
- Proven experience in operations management or a related field.
- Strong leadership and communication skills.
- Ability to analyze data and make informed decisions.
- Excellent problem-solving and time management skills.
- Experience with customer service software and systems.
- Strong attention to detail and ability to multitask.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us from other companies.
How to Apply If you are interested in this opportunity, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencedaily operationsemployee satisfactiontime management skillsTeam Leader OperationsCommunication Skillstime managementoperationsOperations Managementcompliance