Team Leader - Operations
TP · Mohali · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Domestic. The ideal candidate will have a strong background in operations management and excellent leadership skills, with 2-5 years of experience.
Roles and Responsibility - Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to increase quality and reduce costs.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to drive business growth and improvement.
- Analyze data and metrics to identify areas for improvement and optimize processes.
- Ensure compliance with company policies and procedures.
- Proven experience in operations management or a related field.
- Strong leadership and management skills with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills to build strong relationships with stakeholders.
- Ability to analyze data and metrics to inform decision-making.
- Strong problem-solving and critical thinking skills to resolve complex issues.
- Experience with process improvement and cost reduction initiatives.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
How to Apply If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencedaily operationsemployee satisfactionOmni ChannelProcess ImprovementCost ReductionoperationsOperations ManagementcomplianceCommunication And Interpersonal Skills