Team Leader - Operations
TP · Mumbai · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Looking for a skilled Team Leader to join our Operations team in Domestic. The ideal candidate will have 2-5 years of experience and be responsible for leading a team of professionals, driving operational excellence, and ensuring seamless day-to-day operations.
Roles and Responsibility - Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify areas for improvement and optimize processes.
- Ensure compliance with company policies and procedures.
- Foster a culture of continuous learning and development within the team.
- Proven experience in a leadership role with a strong background in operations management.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with process improvement initiatives and cost optimization strategies.
- Ability to lead and motivate a team to achieve exceptional results.
Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us. We utilize advanced support technologies and processes engineered to achieve outstanding results. We cultivate lasting client relationships and make positive contributions to our local communities. Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments. Be one of our people!
If you are a motivated and experienced professional looking to join a dynamic team, please apply today.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experienceemployee satisfactionOmni ChannelProcess ImprovementProcess Improvement InitiativesLearning And DevelopmentoperationsOperations Managementcompliance