Team Leader - Operations
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement and maintain quality control measures to ensure high standards.
- Foster a culture of continuous learning and development within the team.
Job Requirements
- Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to analyze complex data and make informed decisions.
- Strong problem-solving and decision-making skills.
- Experience with process improvement initiatives and quality control measures.
Sourced from naukri
Skills
Customer ExperienceProcess Improvementbpo call centreProcess Improvement InitiativesLearning And DevelopmentQuality ControloperationsbpoCommunication And Interpersonal Skills