Team Leader - Operations
TP · Bengaluru · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to ensure high standards of service delivery.
- Coach and develop team members to enhance their skills and performance.
Job Requirements
- Proven experience in a leadership role within the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience in managing and developing high-performing teams.
Sourced from naukri
Skills
Customer Experienceservice deliverybpo call centreQuality Controloperationsbpo