Team Leader - Operations
TP · Not specified · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to ensure high standards of service delivery.
- Coach and develop team members to enhance their skills and performance.
Job Requirements
- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders at all levels.
- Ability to analyze complex data and make informed decisions to drive business growth.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Experience with process improvement initiatives and quality control measures.
Sourced from naukri
Skills
Customer Experienceservice deliveryProcess Improvementbpo call centreProcess Improvement InitiativesQuality ControloperationsbpoCommunication And Interpersonal Skills