Team Leader - Operations
TP · Mohali · onsite · Posted 56d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Lead and manage a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze performance metrics and provide feedback to team members.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
- Ability to analyze complex data and provide actionable insights.
- Strong problem-solving and decision-making skills, with the ability to think critically and creatively.
- Experience with process improvement initiatives and change management.
- A graduate degree is required for this position.
Sourced from naukri
Skills
Customer ExperienceChange ManagementProcess Improvementbpo call centreProcess Improvement InitiativesoperationsbpocomplianceCommunication And Interpersonal Skills