Team Leader - Operations
TP · Not specified · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify trends and areas for improvement.
- Implement and maintain quality control measures to ensure high standards.
- Coach and mentor team members to enhance their skills and performance.
Job Requirements
- Proven experience as a Team Leader or similar role in the BPO/Call Centre industry.
- Strong leadership and management skills, with the ability to motivate and inspire teams.
- Excellent communication and interpersonal skills, enabling effective collaboration with stakeholders.
- Ability to analyze complex data and make informed decisions to drive business outcomes.
- Strong problem-solving and critical thinking skills, with the ability to adapt to changing priorities.
- Experience with process improvement initiatives and quality control measures.
Sourced from naukri
Skills
Customer ExperienceProcess Improvementbpo call centreProcess Improvement InitiativesQuality ControloperationsbpoCommunication And Interpersonal Skills