Team Leader - Operations
TP · Mumbai · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and lead a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to drive business growth and expansion.
- Analyze operational data to identify areas for improvement and optimize processes.
- Coach and mentor team members to enhance their skills and performance.
- Ensure compliance with company policies and procedures.
Job Requirements
- Proven experience in a leadership role, preferably in the BPO/Call Centre industry.
- Strong understanding of operational processes and procedures.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make informed decisions.
- Strong problem-solving and analytical skills.
- Experience in managing and motivating a team to achieve business goals.
Sourced from naukri
Skills
Customer Experienceanalytical thinkingbpo call centreoperationsbpocomplianceCommunication And Interpersonal Skills