Team Leader operations || Navi Mumbai

Job Description for Team Leader:

Imagine yourself going to work with one thing on your mind: to provide the best customer experience to your clients. As you look at your tasks for the day, you should be able to drive the performance of teammates in order for them to continuously hit their goals. You must be able to coach and manage the teammates under your supervision and act as a bridge between your teammates and the other departments.

As a Team Leader, you will manage the day-to-day planning and operations of your team. This includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieves their Key Performance Indicators (KPIs). As a Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedules. You must be organised and be able to handle responsibility. A critical part of the role is to be able to train and help in the development of your team by conducting team huddles, coaching sessions, and recognising weaknesses - so you can offer solutions to help them improve and grow. Through that, your team will be able to deliver a superior customer experience - which is the main thrust of your department.

Job Description Summary:

So, what are we looking for?

We need someone who has the skills to call themselves a Leader. Someone with at least one (1) year of relevant Team Leader experience managing at least 10 + teammates while working in a customer support role within an outsourcing or similar company. We need someone with excellent verbal and written communication skills along with above-average technical know-how.

If you have previous experience working on phone, email and live chat customer support roles, then thats a plus in your favour. If youre familiar with E-Commerce, ZenDesk, or any other CRM tools; flexible and willing to work different shifts - then we definitely want to talk to you.

We are looking for someone who is extremely good in terms of people management skills and performance skills.

Note - Candidate must have atleast 1 year of international experience as a Team leader. Candidates having relevant experience can share there resume at "[email removed]" or call on [phone removed]

Regards,

Rajal Garg