Team Leader - Operations (International)

We are seeking an experienced and dynamic Team Leader - Operations (International) to manage and lead a team of Customer Service Executives. The ideal candidate will be responsible for driving team performance, ensuring service excellence, achieving operational targets, and enhancing customer satisfaction. The candidate should possess strong leadership, people management, and customer service skills.

Role & responsibilities :

• Lead, motivate, and manage a team of Customer Service Representatives to achieve performance goals.
• Monitor daily operations and ensure adherence to process standards and SLAs.
• Drive key performance metrics such as Customer Satisfaction (CSAT), Quality, Productivity, and Attendance.
• Conduct regular team huddles, coaching sessions, and performance reviews.
• Identify training needs and support skill development of team members.
• Handle customer escalations and ensure timely resolution.
• Analyze team performance data and prepare reports for management review.
• Ensure compliance with company policies, procedures, and quality standards.
• Collaborate with internal stakeholders to improve operational efficiency and customer experience.
• Maintain high levels of employee engagement and team morale.

Preferred candidate profile :

• Graduate in any discipline.
• 5 to 8 years of overall experience in International Customer Service Operations.
• Minimum 1 to 2 years of experience as a Team Leader in a BPO, Contact Center, or Customer Service environment.
• Strong knowledge of customer service processes and performance management.
• Excellent communication, interpersonal, and leadership skills.
• Proficient in MS Office (Excel, PowerPoint, Word).
• Ability to analyze data and drive process improvements.

Both Side Cab

Night Shifts

Salary up to 9LPA

Interview Mode - Face to Face

Interested Candidate can share their resume at [email removed] or Ping at [phone removed]

[email removed]

Please note: We are looking for Immediate Joiner and Career Gap of more than 6 month are not eligible.