Team Leader Operations - International
TP · Kolkata · onsite · Posted 50d ago
Undisclosed2–6 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and supervise a team of operations professionals to achieve business objectives.
- Develop and implement process improvements to increase efficiency and productivity.
- Collaborate with cross-functional teams to resolve operational issues and enhance customer satisfaction.
- Analyze performance metrics and provide feedback to team members for improvement.
- Ensure compliance with company policies and procedures.
- Identify and mitigate risks to ensure seamless operations.
Job Requirements
- Proven experience in a team leadership role, preferably in a BPO/Call Centre environment.
- Strong understanding of international operations and processes.
- Excellent communication, problem-solving, and leadership skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills.
- Experience with performance management and coaching is an added advantage.
Sourced from naukri
Skills
customer satisfactionleadershipoperationsbpocomplianceperformance managementCoaching