Team Leader Operations - International
TP · Kolkata · onsite · Posted 50d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and oversee daily operations to ensure efficiency and productivity.
- Develop and implement process improvements to boost performance and customer satisfaction.
- Lead and motivate a team of professionals to achieve operational excellence.
- Collaborate with cross-functional teams to align with business objectives.
- Analyze operational data to identify trends and areas for improvement.
- Implement quality control measures to maintain high standards.
Job Requirements
- Proven experience in operations management, preferably in a similar industry.
- Strong leadership and communication skills, with the ability to motivate and guide teams.
- Excellent problem-solving and analytical skills, with attention to detail.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong knowledge of CRM/IT enabled services/BPO operations and processes.
- Experience working with international clients or teams is an advantage.
Sourced from naukri
Skills
Customer ExperienceProcess ImprovementsCommunication SkillsoperationsOperations Management