Team Leader - Operations - International
TP · Not specified · onsite · Posted 50d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Manage and supervise a team of customer support representatives to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and provide insights to enhance the overall customer experience.
- Collaborate with other teams to resolve complex issues and improve service quality.
- Train and coach team members to enhance their skills and knowledge.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and decision-making skills with attention to detail.
- Experience with CRM software and other customer support tools.
- Ability to lead and motivate a team to achieve exceptional results.
Sourced from naukri
Skills
Customer Experience ManagementCustomer Experiencecustomer satisfactionCustomer Supportcrmcustomer support toolscustomer feedbackCommunication Skillsoperations