Team Leader - Operations (Inbound)
TP · Mohali · onsite · Posted 57d ago
Undisclosed0–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
Job Requirements
- Manage and supervise a team of customer service representatives to ensure high-quality service delivery.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and coach team members to enhance their performance.
- Collaborate with other departments to achieve business objectives.
- Monitor and control attrition rates to minimize turnover and improve retention.
- Implement quality assurance measures to maintain high standards of service.
Job Requirements
- Proven experience as a Team Leader or similar role in a BPO/Call Centre environment.
- Strong knowledge of inbound operations, customer service principles, and practices.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills with attention to detail.
- Experience with coaching, mentoring, and developing team members to improve performance.
Sourced from naukri
Skills
Customer Experienceemployee satisfactionOmni Channeloperationsinbound