Team Leader- Operations - Domestic
TP · Not specified · onsite · Posted 50d ago
Undisclosed3–8 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
We are looking for a highly skilled and experienced Team Leader to join our Operations team in Bengaluru. The ideal candidate will have 3 to 8 years of experience in a similar role, with a strong background in customer service and leadership.
Roles and Responsibility
- Manage and supervise a team of customer support representatives to ensure excellent customer service.
- Develop and implement process improvements to increase efficiency and productivity.
- Analyze customer feedback and implement changes to improve customer satisfaction.
- Collaborate with other teams to resolve complex customer issues.
- Train and coach team members to enhance their skills and performance.
- Monitor and report on key performance indicators to identify areas for improvement.
Job Requirements
- Proven experience as a Team Leader or similar role in a customer-facing environment.
- Strong knowledge of customer service principles and practices.
- Excellent communication, leadership, and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong analytical and decision-making skills.
- Experience with CRM software and technology is an asset.
About Company
Teleperformance Global Business Private Limited is a leading provider of customer experience management, offering premier omnichannel support to top global companies. We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.
Additional Info
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.
Sourced from naukri
Skills
Customer ServiceCustomer Experience ManagementCustomer Experiencecustomer satisfactionCustomer Supportcrmcustomer feedbackleadershipoperations