Team Leader- Operations|Domestic
TP · Mumbai · onsite · Posted 50d ago
Undisclosed2–5 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
Roles and Responsibility
- Lead and manage a team of customer support agents to achieve high levels of customer satisfaction.
- Develop and implement process improvements to increase operational efficiency and productivity.
- Provide coaching and training to team members to enhance their skills and performance.
- Monitor and analyze customer feedback to identify areas for improvement.
- Collaborate with other teams to resolve complex customer issues and improve overall customer experience.
- Ensure compliance with company policies and procedures.
Job Requirements
- Minimum 2 years of experience in a customer-facing role, preferably in a leadership position.
- Strong knowledge of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
- Strong problem-solving and analytical skills.
- Experience with CRM software and technology is an asset.
Sourced from naukri
Skills
Customer ServiceCustomer Experience Managementcustomer satisfactionCustomer SupportcrmoperationscomplianceCoaching