Team Leader || Mumbai - International

We are actively hiring for Team Leader!!!

Location- Malad, Mumbai

Shifts- Rotational Shifts (5 days working with 2 rotational week offs)

Immediate Joiner preferred

Roles and Responsibilities: -

• Need 1 year on paper experience as a TL.
• Manage daily operations of the team, ensuring efficient handling of customer queries and issues.
• Require someone who knows how NPS and BQM operates
• Oversee shrinkage management to minimize losses and optimize productivity.
• Develop and implement strategies to reduce attrition rates through effective employee engagement initiatives.
• Ensure seamless escalation processes for complex cases and maintain high levels of CSAT (Customer Satisfaction).
• Monitor KPIs such as AHT, SLA, and rostering to ensure compliance with industry standards.

Interested candidates can connect with -

Simran Rana - [phone removed]

or can share resume on [email removed]