Team Leader/Manager (B2B )

About the Role

Brightsun Travel is looking for an experienced Corporate Travel Team Leader / Manager to manage premium corporate and HNI/UHNI travel operations across the India, UK and UAE markets.

The ideal candidate should have strong experience in international and domestic corporate travel, premium/HNI client handling, GDS, ticketing, complex itineraries and team management.

Key Responsibilities

Team Leadership & Operations

• Lead and manage a team of Corporate Travel Consultants.
• Allocate work and monitor daily team performance.
• Ensure client requests and bookings are handled accurately within agreed TAT/SLA.
• Monitor productivity, quality and overall team performance.
• Coach and guide team members on complex travel requirements.
• Handle escalations and ensure smooth day-to-day operations.

Corporate & HNI Travel Management

• Oversee domestic and international travel arrangements for corporate, HNI/UHNI and VIP clients.
• Manage Business Class, First Class and Premium Economy requirements.
• Supervise complex, multi-sector and multi-destination itineraries.
• Oversee flights, hotels, transfers, chauffeur services and other travel arrangements.
• Ensure urgent and last-minute travel requirements are handled efficiently.

GDS & Ticketing

• Strong working knowledge of Galileo, Sabre or Amadeus.
• Oversee international and domestic ticketing, reissues, refunds, cancellations and exchanges.
• Ensure correct application of fare rules and ticketing procedures.
• Support the team with complex GDS and ticketing issues.

Client & Escalation Management

• Act as an escalation point for HNI, VIP and corporate clients.
• Build and maintain strong relationships with key clients and corporate accounts.
• Ensure personalised and high-quality service.
• Handle complaints, disruptions, urgent requests and travel emergencies.
• Coordinate with suppliers and internal teams for quick resolution.

India, UK & UAE Markets

• Manage travel requirements for clients across India, UK and UAE.
• Handle both domestic and international travel requirements.
• Understand travel geography, routing, fares and market-specific client expectations.
• Ensure the team provides suitable travel solutions based on client requirements.

Reporting & Performance

• Track team productivity, quality, SLA and TAT.
• Prepare regular operational reports.
• Identify process gaps and implement improvements.
• Coordinate with senior management on operational and client-related matters.

Requirements

• 10-15+ years of experience in Corporate Travel, Business Travel, Premium Travel or Travel Management.
• 24+ years of Team Lead / Managerial / Supervisory experience.
• Strong experience handling HNI/UHNI, VIP or corporate clients.
• Strong knowledge of domestic and international flight bookings.
• Experience handling complex itineraries and international ticketing.
• Good knowledge of fares, routing, travel geography and ticketing procedures.
• Experience with Galileo, Sabre or Amadeus.
• Experience handling India, UK and/or UAE markets preferred.
• Strong client relationship and escalation management skills.
• Excellent communication and team-management skills.
• Comfortable working in rotational shifts.

Contact-Srishti Thakur(HR)

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