Team Leader - International Sales (Voice)
Adeptuz Management Solutions · Bengaluru · onsite · Posted 66d ago
Undisclosed2–3 yrsfulltimeSourced from
About a minute. You'll make an account on the way through.
About this role
2 to 3 Years in International Sales Voice Process .
Key Responsibilities:
- Lead, coach, and manage a team of International Voice Sales Executives.
- Drive daily, weekly, and monthly sales and revenue targets.
- Monitor team performance through call volume, conversions, revenue, AHT, and other KPIs.
- Conduct regular performance reviews, coaching sessions, and feedback discussions.
- Monitor live calls and conduct quality audits to improve sales performance.
- Develop and implement strategies to improve lead conversion and customer engagement.
- Handle escalated customer interactions and support the team in closing complex sales.
- Ensure adherence to sales scripts, processes, quality standards, and compliance requirements.
- Track team attendance, productivity, shrinkage, and schedule adherence.
- Prepare daily/weekly/ monthly performance reports and MIS.
- Identify performance gaps and implement corrective and improvement plans.
- Coordinate with Quality, Training, Operations, and Workforce Management teams.
- Train team members on product knowledge, sales techniques, objection handling, and communication.
- Ensure effective follow-up on leads and maximize sales opportunities.
- Maintain a positive, target-oriented, and performance-driven team environment.
Sourced from naukri
Skills
team managementcustomer interactionsTeam Leadingvoice processInternational Sales