{"@context":"https://schema.org","@type":"JobPosting","title":"Team Leader - international process","description":"

Roles and Responsibilities

Manage a team handling international processes, ensuring efficient operations and meeting performance targets.
Oversee shrinkage and attrition rates, implementing strategies to reduce them.
Monitor AHT (Average Handle Time), CSAT (Customer Satisfaction), NPS (Net Promoter Score), and other key metrics to optimize customer satisfaction.
Ensure compliance with SLA's (Service Level Agreements) and KPI's (Key Performance Indicators).
Collaborate with cross-functional teams to resolve issues and improve overall process efficiency.

Desired Candidate Profile

1-6 years of experience in an International BPO environment, preferably in banking processes or similar industries.
Strong understanding of international voice processing, including accents and communication skills required.
Proven track record of managing teams effectively, with expertise in lead operations and team handling.

Interested candidates reach me on this mail id -
rozy.rozy1@teleperformancedibs.com

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